Discussions, doodles, diatribes

I have been traveling much more often for business than I had in the past. The majority of the travel originates from Chicago so I have my choice of two airports and multiple carriers. I admit that I am not especially brand loyal to any specific airline and often choose the best price, flight times [...]

I admit, I am a newbie to Twitter. I am trying to learn to update my status, retweet and follow people. I am being followed mostly by people I know and oddly by some I do not. I just don’t really understand the purpose, but I’m starting to… a bit. Anyone that knows me knows [...]

During the past few days I’ve had some interesting experiences related to my job search — two wonderful and inspiring meetings, an interview setup, a form e-mail that wasn’t supposed to be to me and a harsh reality check from a paid career counselor. As I have mentioned in previous posts, I try to learn [...]

In 1996, I had the opportunity to hear Helen Thomas (formerly of UPI) speak while attending a journalism conference in Washington, D.C. One statement she said has stuck with me through all those years and has provided inspiration for my life: “Be voracious in your quest for knowledge, learn as much as you can, do [...]

After the recent announcement that United Airlines will be closing overseas call centers that dealt with immediate customer compaints, I began thinking about the fine lines (yet often overlooked lines) between customer (guest) service and public relations. Some insist they should be completely separate entities, some believe they have no real similarities, some believe they [...]

(This is a rewrite of a post that I wrote yesterday and lost after a crash. I feel the first one was much better, but the ideas are the same.) In a recent job interview I was told that even though I have an undergraduate degree in public relations and a master’s degree in public [...]